Support
Product Support
For help with NovIns Dev apps and services, contact our support team and include the details below for faster resolution.
Primary support contact
Email: contact@novinsdev.com
Please use a clear subject line, for example: "Ascend purchase issue" or "Account recovery request".
What to include
- - App name (for example, Ascend)
- - Platform and device model (iOS or Android)
- - App version and OS version
- - A short description of the issue
- - Screenshots or receipt/order details if payment-related
Purchase and refund support
In-app purchases are processed by Apple App Store or Google Play. For refund requests, please use the relevant store's refund process:
- - Apple: https://support.apple.com/billing
- - Google Play: https://support.google.com/googleplay
For missing item delivery or validation issues after a completed purchase, email us and include your order reference.